Our refund and return policy lasts 30 days. You can request an unconditional return or exchange of our products that you have not shown any usage within 30 days from the date of delivery of your order.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Various types of items are exempt from being returned. Perishable goods such as food, flowers, newspapers, magazines cannot be returned. Additionally, special or sanitary products, hazardous materials, or flammable liquids or gases like Bottles, Food Containers, and products providing direct food contact cannot be returned if you have used the product. Such products cannot be returned or resold due to hygiene reasons according to consumer rights laws of all countries if they have been used. Therefore, it is advisable to check our products like bottles before using them after purchase. In cases like defective, flawed, or manufacturer error, it will be determined by Dinossi whether there is a manufacturing defect in the product after an inspection of the defective products. For a product to be considered defective, you must inform us of any issues you observe during your first use without delay. You should know that if you use the defective product more than once, it ceases to be a defective product. Only food contact or other products (excluding hygiene products) identified as defective after their first use can be returned unconditionally within 30 days for an exchange or full refund request.
- Please submit your returns or exchange requests by filling out the RETURN NOTIFICATION FORM. Returns requested via phone, email, or other communication channels are not accepted. You can access the return form from here.
There are certain situations where only partial refunds are granted:
- Books with obvious signs of use
- Opened CDs, DVDs, VHS tapes, software, video games, cassettes, or records.
- Any item not in its original condition, damaged or missing parts for reasons not due to our error.
- Any product returned after 14 days from delivery
- For products sent to you from our store or warehouse in a different country that is not located within the same country, customs fees and international return shipping fees are the responsibility of the orderer (this information is indicated on the payment page, product page, along with your prior knowledge). The orderer can only receive refunds for the product amounts, even if the order amount is given with free customs and transfer rights, customs fees and international return shipment operations are charged to the orderer in returns.
- There are no customs or return shipping fees for our products within the same country.
After your return is received and inspected, we will send you an email to notify you that we have received your returned item. Additionally, we will notify you of whether your refund has been approved or rejected.
If approved, your return will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain number of days.
Late or missing refunds
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund, please CONTACT US HERE.
You can make exchanges on all products purchased within 30 days. (Shipping fees arising from processes such as exchanges are the responsibility of the buyer.) If you are changing sizes, colors, etc., the shipping fee for the cargo you send to us will be covered by the consumer. You can access the relevant new legal regulation from https://www.resmigazete.gov.tr/eskiler/2022/08/20220823-2.htm Article 11. All exchange requests can only be submitted in person to our stores or online from HERE . Requests of this nature are not accepted through different communication channels.
Dinossi Official Stores or our Dinossi.com Online Shopping site notifications made are covered by the Baveal, iPixi, The Cotton Cloud, Omiebox, Rachel Ellen, Peppythings, Portico Designs, and Sara Millerbrands under Dinossi's 1 Year Warranty. Other brands carry out their own warranty operations. You can submit warranty requests for other brands directly to the brands with your Dinossi invoice or store receipt. For Baveal, iPixi, The Cotton Cloud, Omiebox, Rachel Ellen, Peppythings, Portico Designs and Sara Miller, you do not need any receipt or invoice-like proof, you can directly submit your warranty request to the dinossi system.
Our Technical Service Services
Dinossi provides free technical service to consumers. The brands included in this service are Baveal, iPixi, The Cotton Cloud, Omiebox, Rachel Ellen, Peppythings, Portico Designs and Sara Miller if you have preferred these brands' products, you can benefit from Dinossi's technical service, which is available within its own structure for free. Our technical service is valid for one year from the date of purchase for the products you purchased from the aforementioned brands. Technical service for unmentioned brands may be provided by the brands themselves. For this, you can submit your application to the brands with the receipt or invoice of a product purchased from Dinossi. To benefit from our technical service for the brands mentioned above, you must submit your application HERE. Technical service support requests are provided only through the specified application form for product and service tracking.
- If the product you purchased is in the category of Bottles, Food Containers, or directly provides food contact and you have used the product, unfortunately, it cannot be included in the warranty. (In terms of Omiebox, you can purchase spare parts from either Dinossi technical service or our website apart from production faults.) Such products cannot be returned due to hygiene reasons according to consumer rights laws if they have been used. Therefore, it is advisable to check our products like bottles before using them after purchase.
- Our warranty coverage includes the brands Baveal, iPixi, The Cotton Cloud, Omiebox, Rachel Ellen, Peppythings, Portico Designs, and Sara Miller. Products from brands other than these do not receive product warranty and technical service. This policy is the warranty and technical service policy of the brands and not a policy related to dinossi.
You can access our Technical Service Services from HERE. ->
You can access the Return and Exchange Request Application Form from HERE. ->
This warranty, exchange, and return agreement under clearly specified conditions reminds you that you accept our terms for every product you purchase.
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