WHAT CAN I DO FOR YOU TODAY?

ANSWERS TO YOUR QUESTIONS BELOW

If you can't find what you are looking for in the ready-made answers, you can see our contact details below.

How Can I Order?

Add the products you want to buy to the cart.
• In the upper right part of the page “My Cart”Click to view the products and if the products you will receive are complete “Go to cart” Click the button to continue with the purchase.
• Set the delivery and billing address. (You can specify different delivery and billing addresses if you wish.)
• Choose one of the shipping options.
• Click on the “Buy” button to proceed to the payment process and fill in your information by selecting the payment method you want from here.
• Before confirming your order, you can check the order in the adjacent column and make changes if you wish.
• After checking the boxes indicating that you have read and accepted the Preliminary Information Form and the Distance Sales Agreement, you will complete the order process by clicking the “Complete Shopping” button.

How Do I Get Information About Your Order Status?

status of your orders "My account" You can find out from the "My Orders" page in the menu. Or Where is my order? You can easily see the instant status on our page. Moreover Customer service You can contact with.

How do I see if my order has been shipped?

status of your orders "My account" in the menu “My Orders” You can find out from the page. If it has been shipped, you can follow the status of the shipment from this page. In addition, we also notify you of all the tracking information of the cargo we send to reach you via SMS and Mail.

Which Payment Methods Do You Accept?

Enjoy the convenience of paying in your own currency all over the world!

Credit Card (Moreover, with Installment Advantages of Up to 12 Months)

Debit Card (Banks' Physical Account Card)

Virtual Debit Card (Intangible Card of Banks)

Wire Transfer – EFT (Moreover, Money Transfer from All Banks to Dinossi Company Accounts Completely Free)

Bitcoin and All Other AltCoins (You Can Pay for Physical Product Shopping with Virtual Currencies Only Available in Dinossi and Group Companies in the World. Moreover, You Can Make Payments With Coinbase Partnership Without Any Additional Commissions or Costs.)

I want my invoice to be issued on behalf of the company?

When creating your order “My Addresses” in the section "Billing address" invoice type when adding "Company" You can have the invoice issued on behalf of a company by selecting the

Can the invoice of my order or my order be sent to a different address?

Yes. When creating your order “My Addresses” in the section "Delivery address" and "Billing address"You can choose different. Thus, the products and your invoice are sent to different addresses.

Bank Details

National Bank Account Information:


  • Turkey

Recipient Name: Dinossi Technology Limited

Bank Name Garanti Bank

IBAN: TR88 0006 2000 4220 0006 2912 60


  • Turkey

Recipient Name: Dinossi Technology Limited

Bank Name Ziraat Bank

IBAN: TR37 0001 0008 5297 6979 2850 01


  • Turkey

Recipient Name: Dinossi Technology Limited

Bank Name TEB

IBAN:TR59 0003 2000 0000 0118 0994 63


  • Europe

Recipient Name: Dinossi OU

Bank Name WISE EUROPE S.A

IBAN: BE34 9675 8403 9790


  • United Kingdom

Recipient Name: Dinossi OU

Bank Name WISE PAYMENTS LIMITED

IBAN: GB16 TRWI 2314 7035 4350 80


  • United States

Recipient Name: Dinossi OU

Bank Name COMMUNITY FEDERAL SAVINGS BANK

Hesap Numarası: 026073150 - CMFGUS33


  • Australia

Recipient Name: Dinossi OU

Bank Name Wise Australia Pty Ltd

Hesap Numarası: 210772307 - 774001


  • New Zealand

Recipient Name: Dinossi OU

Bank Name Wise Payments Ltd

Hesap Numarası: 04-2021-0141063-96


  • Canada

Recipient Name: Dinossi OU

Bank Name JP Morgan Chase Bank, N.A., Toronto Branch

Hesap Numarası:200110545352 - 16001


 

Do I Pay Shipping Fee?

Shipping charges are as follows:

For All Cargo Companies, Cargoes Over 300 TL Are Free,
There is a fixed shipping fee of 29.90 TL for your orders below 300 TL. Our cargos are sent as Domestic, UPS and Dinossi Prime service.

However, we may not reflect all or a part of the shipping fee in question depending on the campaigns we run at the time of sale and/or declare the terms on our site.

I want to cancel all of my order or some products?

You can cancel all or part of your order before it is shipped. After logging in “My Orders” in the section of that order on the page at the bottom right "cancel" By clicking the button, it is enough to select the product you want to cancel and the quantity on the screen that opens.

Wrong – Missing product arrived, what should I do?

If the products specified in the invoice/waybill and the products in the package are different or missing, record the situation in the report with the cargo officer. dino@dinossi.com You can send it to the address or 0216 706 51 36 You can reach our support line. Our team will contact you immediately and resolve the issue.

Package Arrived Damaged What Should I Do?

We recommend that you check the incoming packages and receive them. If the package is damaged, you should record this situation with the cargo officer. It must be signed by both the buyer and the cargo officer, stating that the package you received is damaged and what the damage is in the report. report dino@dinossi.com You can send it to the address or 0216 706 51 36 You can reach our support line. Our team will contact you immediately and resolve the issue.

I want to return the product I bought, what should I do?

You can return your order within 14 (fourteen) days from the date of receipt, without giving any reason and without paying any penalty. To do this, go to the My Orders page. “Ask Us” You can send us your request from the section. Our team will assist you as soon as possible. You can access our contract, which provides legal and detailed information about the right of return and withdrawal, on our Membership Agreement page.

DIDN'T YOU FIND WHAT YOU WERE LOOKING FOR ABOVE?

THEN CONTACT US

Please use the contact form below or call our call centre directly.

CALL US

+90 216 706 51 36 Free Call from All Countries

You can call our customer service by phone between 10:00 - 18:00 on weekdays. Our 24-hour customer service dino@dinossi.com e-mail address or Whatsaap You can reach via

It provides service in Turkish, German, English, Russian, Dutch, Spanish, Arabic, Italian, French, Chinese, Hindi, Latvian and Serbian languages.

DINOSSI OFFICE ADDRESSES

Turkey

Çamlık Mahallesi, Dinç Sokak No:2 Kat:1
Dinossi Plaza, Umraniye, Istanbul - Turkey
www.dinossi.com.tr – dino@dinossi.com

Estonia

Harju maakond, Tallinn, Kesklinna linnaosa
Dinossi Plaza, Veskiposti tn 2-1002, 10138
www.dinossi.ee - dino@dinossi.com

United Kingdom

Desford Road
Enderby Leicester LE19 4AT, England
www.dinossi.co.uk – dino@dinossi.co.uk

Holland

Vijzelstraat 22H, 1017 HK
Amsterdam, Nederland
www.dinossi.nl – dino@dinossi.nl

Russia

Г. МОСКВА, БЦ БАРКЛАЙ ПЛАЗА II,
УЛ. БАРКЛАЯ, ДОМ 6, СТР. 5, ОФИС 620 Россия
www.dinossi.ru – dino@dinossi.ru

Spain

Carrer de l'Abat Otó, 7,
08203 Sabadell, Barcelona, Espana
www.dinossi.es – dino@dinossi.es

Germany

Neukölln Arcaden im UG Karl-Marx-Straße 66
12043 Berlin, Deutschland
www.dinossi.de – dino@dinossi.de

America – USA (Including Canada)

1670 Pennsylvania Avenue
NW Washington, DC 21580
www.dinossi.us – dino@dinossi.us

Switzerland

Limmatquai 106, 8001
Zurich, Switzerland
www.dinossi.ch – dino@dinossi.ch

Montenegro

Манастир Савина
Herceg Novi Montenegro
www.dinossi.me – dino@dinossi.me

India

165, मानेवाड़ा रोड, मानेवाड़ा चौक, उल्हास नगर, रामेश्वरी,
नागपुर, महाराष्ट्र 440027, हिंदुस्तान
www.dinossi.in – dino@dinossi.in

Colombia

Cra. 43 #45, Medellín, El Poblado, Medellín,
Antioquia, Colombia
www.dinossi.co – dino@dinossi.co

Latvia

Republikas Laukums 2A, Centra rajons,
Rīga, LV-1010, Latvija
www.dinossi.lv – dino@dinossi.lv