General Return Scope:
Our refund and return policy lasts 14 days. You can request an unconditional return or exchange for 14 days from the delivery date of your order. (For your return and exchange requests, please use the form at the bottom of the page to get a faster response).
To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in its original packaging.
Various types of goods are exempt from return. Perishable goods such as food, flowers, newspapers and magazines cannot be returned. In addition, special or sanitary products, hazardous substances or flammable liquids or gases, such as Drinkers, Food Containers, Direct food contact products and if you have used the product, unfortunately it cannot be included in the warranty. In terms of hygiene, such products cannot be returned and resold if used in accordance with the consumer rights laws of all countries. Therefore, after purchasing our products such as drinkers, it is useful to make your product checks before use. In cases such as defective, defective, manufacturer's defect, you can unconditionally return the food contact products that you have not used after purchase within 30 days and request an exchange or full refund.
- Please use the contact form below for your returns or exchange requests. In this way, you can be sure that we will provide your transactions much faster.
There are certain cases where only partial refunds are granted:
- Book with clear signs of use
- Opened CD, DVD, VHS tape, software, video game, cassette or vinyl record.
- Any item not in its original condition, damaged or missing parts for reasons not due to our fault.
- Any product returned more than 14 days after delivery
Once your return has been received and inspected, we will send you an email to let you know that we have received your returned product. We will also notify you if your refund has been approved or declined.
If you are approved, your return will be processed and a refund will be automatically applied to your credit card or original payment method within a certain number of days.
Late or incomplete repayments
If you have not yet received a refund, check your bank account again first.
Then contact your credit card company, it may take some time before your refund is officially issued.
Then contact your bank. There is usually a processing time before a refund is issued.
If you have done all this and still have not received your refund, please FROM HERE contact us.
You can still exchange all the products you have purchased for 14 days. (In the new legal regulation, your exchange cargo will be covered by the seller only if you have been delivered a defective, defective or a product other than your order.) If you will have changes such as size and color, the shipping fee you send to us will be covered by the consumer. You can access the relevant new legal regulation from Article 11 at https://www.resmigazete.gov.tr/eskiler/2022/08/20220823-2.htm.
All Dinossi users enjoy a 2-year warranty on all brands and products purchased from our Dinossi sites or Dinossi Logo stores (Worldwide).
Our Points of Sale Included in the Warranty:
dinossi.com.tr (Turkey) - dinossi.com (Global) - dinossi.us (America USA) - dinossi.co.uk (United Kingdom) - dinossi.nl (Netherlands) - dinossi.es (Spain) - dinossi.de (Germany) - dinossi.ru (Russia) - dinossi.me (Montenegro) - dinossi.in (India) - dinossi.co (Colombia) - dinossi.ch (Switzerland) - dinossi.lv (Latvia) - valid for your purchases from our countrycode.dinossi.com sites and dinossi stores in other countries. Products purchased from a different point of sale are not included in our 2-year warranty. You should be aware that Dinossi provides this warranty coverage in-house.
Terms of Warranty Coverage:
- If the product you purchased is in the class of products that provide direct food contact such as Drinker, Food Container, Direct food contact and you have used the product, unfortunately, it cannot be included in the warranty. In terms of hygiene, such products cannot be returned and put up for sale again if they are used by the consumer rights laws of all countries. Therefore, after purchasing our products such as drinkers, it is useful to make your product checks before use. In cases such as defective, defective, manufacturer's defect, you can unconditionally return the food contact products that you have not used after purchase within 30 days and request an exchange or full refund.
- Full warranty covers bags, lunchboxes, pencil cases, pens, pencils, boots, clothing including underwear but excluding swimwear, bikinis, bras, basic stationery such as shoes, sandals, glasses, sunglasses and erasers. Our full warranty coverage starts from the date of delivery of your purchase and includes the following.
** If the product you have purchased reaches you defective, defective or defective, (You must report this situation within a maximum of 14 days before using the product, if you use the product, unfortunately you may lose this right).
** You have the right to a one-to-one exchange in all cases that may occur due to reasons not caused by you (except tearing, breaking, tearing, water or liquid contact, burning, washing outside of washing instructions, using food contact products). This right is valid for 2 years in all countries. For example, you bought a pencil case, if the product is broken by you, this is not covered by the warranty, but if your pencil case is broken due to reasons such as spontaneous part wear within 2 years due to use, it is covered by the warranty, but the final decision here is provided by the expert opinion of Dinossi International Stores Return acceptance department.
** If the product arrived without defects but malfunctioned due to a situation arising from use, we recommend that you first contact the dinossi team, usually free part replacement or considering the continuity of the user in dinossi, even if it is out of warranty, the dinossi customer representative may give your return approval using the initiative.
** For example, you bought a product and never used it, but your 14-day legal return period in your country has expired, in this case, you can contact the dinossi team, we want you to know that we approve the return of products in unused packaging for up to 60 days.
Important We would like to remind you that the warranty is only valid for DINOSSI BRAND products. Other branded products you will purchase are not included in the warranty. These warranty conditions are valid for dinossi's own products. It applies to all products where you see dinossi in each product title and product brand information.
All other branded products are out of warranty, and if our users order a different branded product, return and exchange rights vary depending on the country, but remember that you can return or exchange all other branded products that are not used within 14 to 30 days in all countries. Moreover, you can do this service with free shipping.
For questions about refunds, returns or warranty coverage FROM HERE contact us