ANSWERS TO YOUR QUESTIONS ARE BELOW
If you cannot find what you are looking for in the ready-made answers, you can see our contact information below.
Add the products you want to buy to the cart.
• In the upper right part of the page “My Cart”Click to view the products and if the products you will buy are complete “Go to cart” Continue your purchase by clicking the button.
• Set your delivery and billing address. (You can specify different delivery and billing addresses if you wish.)
• Choose one of the shipping options.
• Click the "Buy" button to proceed to the payment process and fill in your information by selecting the payment method you want.
• Before confirming your order, you can check your order in the column on the side and make changes if you wish.
• After reading and accepting the Preliminary Information Form and the Distance Selling Agreement, you complete the order process by clicking the "Complete Shopping" button.
Status of your orders "My account" You can find out from the "My Orders" page in the menu. Or Where is my order? You can easily see the current status on our page. Moreover Customer Service You can contact .
Status of your orders "My account" in the menu “My orders” You can learn from the page. If it has been shipped, you can follow the status of your shipment from this page. We also notify you of all tracking information of the cargo we send to you via SMS and Email.
Enjoy the convenience of paying in your own currency all over the world!
Credit Card (With Up to 12 Months Installment Advantages)
Debit Card (Banks' Physical Account Card)
Virtual Bank Card (Non-Physical Card of Banks)
Money Transfer – EFT (Moreover, Money Transfer from All Banks to Dinossi Company Accounts is Completely Free of Charge)
Bitcoin and All Other AltCoins (You can pay for physical product purchases with virtual currencies that are only held by Dinossi and its group companies in the world. Moreover, you can pay safely with Coinbase Business Partnership without any additional commission or expense.)
When creating your order “My addresses” in the section "Billing address" When adding invoice type "Company" You can have the invoice issued on behalf of a company by selecting it as and entering the required information.
Yes. When creating your order “My addresses” in the section "Delivery address" And "Billing address"You can choose different. Thus, the products and your invoice are sent to different addresses.
Our National Bank Account Information:
- Turkey
Recipient Name: Dinossi Technology Limited
The name of the Bank: Garanti Bank
IBAN: TR88 0006 2000 4220 0006 2912 60
- Turkey
Recipient Name: Dinossi Technology Limited
The name of the Bank: Ziraat bank
IBAN: TR37 0001 0008 5297 6979 2850 01
- Turkey
Recipient Name: Dinossi Technology Limited
The name of the Bank: TEB
IBAN:TR59 0003 2000 0000 0118 0994 63
- Europe
Recipient Name: Dinossi OU
The name of the Bank: WISE EUROPE SA
IBAN: BE34 9675 8403 9790
- United Kingdom
Recipient Name: Dinossi OU
The name of the Bank: WISE PAYMENTS LIMITED
IBAN: GB16 TRWI 2314 7035 4350 80
- United States
Recipient Name: Dinossi OU
The name of the Bank: COMMUNITY FEDERAL SAVINGS BANK
Account number: 026073150 - CMFGUS33
- Australia
Recipient Name: Dinossi OU
The name of the Bank: Wise Australia Pty Ltd
Account number: 210772307 - 774001
- New Zealand
Recipient Name: Dinossi OU
The name of the Bank: Wise Payments Ltd
Account number: 04-2021-0141063-96
- Canada
Recipient Name: Dinossi OU
The name of the Bank: JP Morgan Chase Bank, N.A., Toronto Branch
Account number:200110545352 - 16001
Shipping fees are as follows:
Cargos over 300 TL are Free for All Cargo Companies.
For orders under 300 TL, there is a fixed shipping fee of 29.90 TL. Our cargo is sent as Domestic, UPS and Dinossi Prime service.
However, depending on the campaigns we run at the time of sale and/or the terms of which we announce on our site, we may not reflect all or part of the shipping fee in question.
You can cancel all or part of your order before it is shipped. After logging in “My orders” on the bottom right section of the page for that order. "cancel" Simply click the button and select the product and quantity you want to cancel on the screen that opens.
If the products specified on the invoice/delivery note and the products in the package are different or missing, the situation should be recorded in the report accompanied by the cargo officer. dino@dinossi.com or send it to 0216 706 51 36 You can reach our support line no. Our team will contact you immediately and solve the problem.
We recommend that you check and receive the incoming packages. If the package is damaged, you must record this situation with the cargo officer. The report must state that the package you received is damaged and what the damage is, and it must be signed by both the recipient and the cargo officer. minutes dino@dinossi.com or send it to 0216 706 51 36 You can reach our support line no. Our team will contact you immediately and solve the problem.
You can withdraw from the contract and return your order within 14 (fourteen) days from the date of receipt, without giving any reason and without paying any penalty. For this, on the My Orders page “Ask Us” You can send us your request from the section. Our team will assist you as soon as possible. You can access our agreement, which provides legal and detailed information regarding the right of return and withdrawal, on our Membership Agreement page.
THEN CONTACT US
Please contact us easily using the contact form below or by calling our call center directly.
+90 216 706 51 36 Free Call from All Countries
You can call our customer services between 10:00 - 18:00 on weekdays. Our 24-hour customer service dino@dinossi.com e-mail address or whatsapp You can reach via .
It provides services in Turkish, German, English, Russian, Dutch, Spanish, Arabic, Italian, French, Chinese, Hindi, Latvian and Serbian.
DINOSSI OFFICE ADDRESSES
Turkey
Çamlık Mahallesi, Dinç Sokak No:2 Floor:1
Dinossi Plaza, Ümraniye, Istanbul – Türkiye
www.dinossi.com.tr - dino@dinossi.com
Estonia
Harju maakond, Tallinn, Kesklinna linnaosa
Dinossi Plaza, Veskiposti tn 2-1002, 10138
www.dinossi.ee - dino@dinossi.com
United Kingdom
Desford Road
Enderby Leicester LE19 4AT, England
www.dinossi.co.uk - dino@dinossi.co.uk
Netherlands
Vijzelstraat 22 H, 1017 HK
Amsterdam, Nederland
www.dinossi.nl - dino@dinossi.nl
Russia
Г. МОСКВА, БЦ БАРКЛАЙ ПЛАЗА II,
УЛ. БАРКЛАЯ, ДОМ 6, СТР. 5, ОФИС 620 Россия
www.dinossi.ru - dino@dinossi.ru
Spain
Carrer de l'Abat Oto, 7,
08203 Sabadell, Barcelona, España
www.dinossi.es - dino@dinossi.es
Germany
Neukölln Arcaden im UG Karl-Marx-Straße 66
12043 Berlin, Deutschland
www.dinossi.de - dino@dinossi.de
America - USA (Including Canada)
1670 Pennsylvania Ave
NW Washington, DC 21580
www.dinossi.us - dino@dinossi.us
Switzerland
Limmatquai 106, 8001
Zurich, Switzerland
www.dinossi.ch - dino@dinossi.ch
Montenegro
Manastir Saviin
Herceg Novi Montenegro
www.dinossi.me - dino@dinossi.me
India
165, रेवाड़ा रोड, रेवाड़ा चौक, उल्हास नगर, रामेश्वी,
नागपुर, महाराष्ट्र 440027, हिंदुस्तान
www.dinossi.in - dino@dinossi.in
Colombia
Cra. 43 #45, Medellín, El Poblado, Medellín,
Antioquia, Colombia
www.dinossi.co - dino@dinossi.co
Latvia
Republikas Laukums 2A, Centra rajons,
Rīga, LV-1010, Latvija
www.dinossi.lv - dino@dinossi.lv